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United offers a wide range of services
and is able to further customise these solutions
to suit the ever changing requirements of any enterprise.
United's clients benefit from utilising one or
more of the many available United resources
wether it be just call-centre and warranty
management, or a complete end-to-end warranty
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On-Site
Warranty Services
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On going Hardware
Maintenance
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On-Site or Return to Base
Services
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Help Desk
(Call-Centre) Services (including up to 24 x 7)
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Hardware/Software deployment
services (eg Rollouts, upgrades)
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Cabling – Mains and
Data
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Installations, Roll-Outs for POS, EFTPOS,
Networks, PC’s etc
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On-site customer training
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Project
Maintenance
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National
servicing network
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On-Site Warranty Services
United currently provides warranty services
on behalf of a number of brands distributed
throughout Australia and New Zealand. Some
of the products currently serviced by United
range from portable MP3 players to Vacuum
Cleaners to Stoves. Or from Hair Dryers to
Digital Set Top Boxes to large screen Plasma and
LCD Televisions. These products appear to
customers as the brand's own warranty, however
by out-sourcing the services to United,
customers benefit from a full-time service
company with a key focus on supplying the best
in warranty support. Services such as a
dedicated call-centre, on-site repair or
extraction capabilities, and a nation-wide
coverage are only a few of the many extra
benefits of using United as your warranty
provider.
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Hardware Maintenance Services
United provide On Site or Return to Base
Maintenance Services, for Point of Sale
Machines, Cash Draws, Docket printers, Desktops,
Servers and Networks irrespective of equipment
brand or manufacturer. These services are
provided via United's national service network.
These services are the professional alternative
to cover all your equipment from individual PCs
and LANs to an entire network. United can
streamline and simplify any current maintenance
programs, provide a single point of contact for
all your service needs and reduce your total
support costs
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Help Desk Facilities
United
can provide a dedicated
dial-in 1800 telephone number and support centre
service for your organisation or product's
brand to retain brand unification. Standard
call-centre operates from Monday
to Friday 9am to 5.30pm support but can supply
up to 24 x 7 support
if required.
Installations and
Roll-Out Services
United also supply and project manage
nation-wide roll-outs and installations.
Past projects include national supermarket
equipment upgrades, 5 star hotel complete
removal and integration with new technology
electronic equipment, mass recalls on
manufacturing defects requiring specific safety
repairs.
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